I get to work bright and early, and head into the main office to ask our customer service rep what repairs I’ll be heading out on today. She says that a woman in Rockville Centre just called us and doesn’t know why her refrigerator is leaking. I take the information down, go to my Speedy Refrigerator Service truck, and start driving.
Upon arriving at the woman’s house, I can tell she’s very distressed over this issue, but also happy that I arrived so quickly. She tells me that she has to pick up her kids at school later and is worried she won’t make it in time if the fridge keeps leaking water.
“Ma’am, don’t you worry. We’ll have this fixed in no time.”
I’ve seen this problem plenty of times and immediately check the drain pipe. As I suspected, it’s clogged with food particles. I explain this to her, flush out the drain, and assure her that her fridge won’t leak anymore. She thanks me and, upon my telling her the cost of the repair, hands me a printed out coupon from our website to save $25. I head back out to my truck and she’s off to pick up her kids.
I get another call from our customer service rep that a man in Long Beach called us about a torn door gasket. “I’m on it.” I get to the man’s house and he shows me that the gasket seal on his freezer door has a large tear and that his freezer is basically one giant ice block. I explain to him that we’ll have to replace the seal, and he says “Oh gosh. I’m going to have to order that and wait for it, aren’t I?”
I tell him, “No, sir. I’ve got it right in my truck. At Speedy, we stock 99% of parts in our warehouse on wheels. Let me just run and grab it for you.”
I get the part from my truck, return to the house, remove the damaged gasket, and replace it with the new one. The man is happy to see that the repair is already completed.
“You know, other guys would’ve taken a week to get this done. You guys at Speedy really know your stuff — you just can’t beat that service!”
I smile. “Sir, when it comes to refrigerator and freezer repairs, Speedy has you covered.”
For any and all of your refrigerator and freezer repair needs, call Speedy Refrigerator Service at 866-782-9376.